1. General

These Terms and Conditions apply exclusively to legal transactions between Shan Express and the responsible pizza delivery service for the corresponding delivery area (hereinafter "Shan Express"), as well as their customers in the context of order facilitation through the website shanexpress.fasteat.ch. The services provided by Shan Express through the shanexpress.fasteat.ch online ordering service are solely offered in accordance with these Terms and Conditions (hereinafter "T&Cs"). By placing an order, the customer confirms that they have read, understood, and unconditionally accepted the T&Cs. Shan Express reserves the right to change the T&Cs at any time. The version of the T&Cs published on shanexpress.fasteat.ch at the time of the order is decisive.

2. Business Activity and Content of the shanexpress.fasteat.ch Online Ordering Service

The shanexpress.fasteat.ch online ordering service allows customers to order food and drinks available at Shan Express online. This service is available exclusively for deliveries in Switzerland.

The shanexpress.fasteat.ch online ordering service represents an additional sales channel for the assortment of Shan Express. It is possible that the assortment on shanexpress.fasteat.ch differs from that on other ordering channels of Shan Express. Restrictions of the online ordering service remain reserved.

3. Order and Delivery

Orders are placed by the customer online on the website shanexpress.fasteat.ch. By placing the order, the customer submits a binding and final offer to purchase the selected products under the stated terms within the ordering process. The acceptance of the order is usually confirmed by Shan Express via email. Shan Express reserves the right to refuse delivery without giving reasons. The resale of the products is only permitted in Shan Express's own stores; resale is generally prohibited.

The minimum order value specified on shanexpress.fasteat.ch for the respective delivery area is binding. If this value is not reached by the ordered products, an additional charge will automatically be calculated to make up the difference between the order value and the minimum order value.

For delivery by the courier service, the customer's address and telephone number, as well as the order, will be recorded. The delivery address must be in Switzerland. All deliveries are made to the address provided by the customer.

Shan Express strives to meet the specified delivery times. However, these are non-binding estimated times, for which Shan Express assumes no liability. Late deliveries generally do not entitle the customer to cancel the order or request a partial or full refund of the purchase price.

If an order cannot be or can only be difficultly executed for reasons not attributable to Shan Express (e.g., incorrect delivery address, customer absence, etc.), Shan Express can be released from the delivery obligation unless the customer promptly provides additional information. The customer is not entitled to a re-delivery or compensation for damages.

Due to short delivery times and the perishable nature of the products, orders cannot be changed or canceled, and delivered products cannot be returned or exchanged.

4. Prices and Payment

The prices stated at the time of ordering on shanexpress.fasteat.ch or in the online shop are binding. Prices are stated in Swiss Francs and include delivery costs and VAT.

Payment is made by the customer via debit card, credit card, or Twint on shanexpress.fasteat.ch or in cash upon delivery. Payment by invoice is only possible by prior agreement.

5. Youth Protection

The sale of alcoholic beverages is only permitted to persons aged 16 and over for beer, wine, and cider, and aged 18 and over for spirits, aperitifs, and alcopops. By placing an order on shanexpress.fasteat.ch, the customer confirms they are at least 16 or 18 years old and thus entitled to purchase alcoholic beverages.

When delivering alcoholic products, Shan Express may require identity verification. If the customer cannot adequately identify themselves or prove the minimum age, Shan Express reserves the right to refuse delivery of such products and cancel this part of the order. Any claims from the customer in this regard are excluded.

6. Duty of Care of the Customer

The customer agrees to provide truthful, accurate, up-to-date, and complete information about their person and delivery address in the order form. Shan Express assumes no liability for losses or damages resulting from the failure to fulfill these obligations.

Shan Express reserves the right to verify the information and exclude individuals who disregard the T&Cs from the online ordering service.

7. Availability and Modification of the Website shanexpress.fasteat.ch

Although Shan Express strives to ensure the highest possible availability of the website shanexpress.fasteat.ch and the shanexpress.fasteat.ch online ordering service, availability cannot be guaranteed.

Shan Express reserves the right to modify, interrupt, or discontinue the shanexpress.fasteat.ch online ordering service temporarily or permanently, with or without notice to the customer. Shan Express is not liable for such changes, interruptions, or discontinuations.

8. Links

The website shanexpress.fasteat.ch may contain links to other external websites or sources. Shan Express has no control over the availability or content of such websites or sources and therefore assumes no responsibility for their content.

9. Warranty and Liability

The customer expressly agrees that the use of the shanexpress.fasteat.ch online ordering service is at their own risk. Shan Express may use ingredients and additives that may cause allergies or intolerances. Customers with food allergies are advised to contact Shan Express by phone before placing an order to inquire about current allergens.

Shan Express is not liable for force majeure events, such as failure of telephone lines or internet connections, labor disputes, governmental actions, unforeseeable failures of transport means or energy, pandemics, or other unavoidable events. This also applies if these events occur with a service provider of Shan Express. Shan Express is generally not liable for late or incorrect deliveries.

10. Data Protection

Shan Express informs the customer that personal data is collected and processed as part of contract fulfillment and for marketing purposes. By accepting these T&Cs, the customer agrees to the processing of their data by Shan Express. The processing of personal data is subject to the provisions of the privacy policy.

11. Applicable Law and Jurisdiction

This contract is governed by Swiss law. Disputes are exclusively decided by Swiss courts.